Returns & Refunds Policy
Change of Mind & Cancellations
Made-to-Order Artwork: All prints are produced specifically to order, especially for you. For this reason, I cannot accept returns or exchanges if you simply change your mind about the artwork, the size, or any other preference. Please review the product details carefully before purchasing. If you have any questions about a print (paper type, finish, edition, etc.), feel free to ask me before you buy – I’m happy to provide more information to ensure you’ll love what you order.
Order Cancellations: If you realise you need to cancel or modify your order, please contact me as soon as possible (ideally within 24 hours of placing the order). I will do my best to accommodate a cancellation or change before the printing process begins. Once I have started producing your print or it has been sent to the lab for printing, cancellation may no longer be possible. If you email me quickly, there’s a good chance I can catch it in time. Any approved cancellation will be refunded in full via your original payment method.
Damaged, Defective or Incorrect Items
Your satisfaction is my priority. I carefully inspect each print (either personally for limited editions or through my lab partner’s quality control for standard prints) before it ships out. In the unlikely event that your print arrives damaged, or you receive the wrong item or size, I will make it right.
Damaged in Transit: If your package arrives with obvious damage and as a result the artwork is bent, creased, or otherwise unusable, please inform me immediately. The quickest way is to contact me with a description of the issue and photos of the damage (both to the packaging and the print). Please do this within 48 hours of delivery. I will respond promptly and offer you a replacement print at no cost. In most cases, I will arrange to have a new print sent out to you as soon as possible (and I will handle any claims with the courier or lab). You won’t need to pay for shipping on the replacement. In some situations, I might ask you to return the damaged item, but usually photographs are enough. If a return is needed, I will provide instructions and pay for the return shipping.
Incorrect Item or Faulty Print: If I made an error with your order (for example, sent the wrong image or size), or if there is a quality issue with the print, please contact me right away. I will either replace the item or issue a full refund, depending on your preference. I may ask for a photo of the issue so I can address it with my printing process and ensure it doesn’t happen again. Rest assured, any mistake on my end will be fixed at no extra cost to you.
I kindly ask that you report any problems within 14 days of receiving your order. This helps me resolve the issue promptly and ensures we can take any necessary action (like filing a postal insurance claim) in a timely manner.
How to Initiate a Return or Replacement
To start a return or replacement request, please send an email to tom@tomzawadzki.com with your order number (or details of the purchase), and a description of the issue. Include photographs if applicable. I will personally respond and guide you through the next steps.
Do not send the item back without contacting me first. Many of my standard prints ship directly from my trusted lab. I will provide you with the correct return address (which will be my studio address in Scotland) if a physical return is necessary. In cases of damage or defect, often I do not require you to ship the item back to me – disposal or recycling of the damaged print on your end may be fine, and I will simply send a new one.
If a return is agreed upon (for example, in the rare case of a refund for a limited edition print), please ensure the artwork is safely packaged in its original packaging (or equivalent protective packaging) to prevent any further damage. I recommend using a tracked shipping method for any returns, which I will arrange or reimburse as needed.
Refunds
If we have agreed on a refund (for instance, you opted for a refund instead of a replacement for a defective item, or you cancelled an order in time), I will process the refund back to your original payment method. Most refunds typically take a few business days to appear on your account. I will notify you by email as soon as I’ve issued the refund on my end.
Please note, if an item was returned to me and upon inspection it is not in its original condition (excluding the reported damage or defect), a full refund may not be possible. This is rarely an issue, as we will have communicated about the reason for return. As long as the return is due to damage, defect, or my error, you will receive your money back in full (including any shipping you paid).
Exchanges
Because prints are made to order, I generally do not offer direct exchanges (for example, swapping one image for another). If you would like a different print or a different size, the simplest approach is to place a new order for that item. If you’re unsure which print you want, I’m happy to provide guidance or additional images to help you decide before purchasing. In special circumstances, if an exchange is agreed (say, an edition upgrade or size change as a resolution to an issue), I will provide instructions on how to return the original print and will send out the new item once the original is received.
Your Satisfaction
Ultimately, I want you to love your new artwork. If something isn’t right, I will do everything I can to fix it. My reputation as an independent artist is very important to me, and I stand by the quality of my work. Please reach out to me with any concerns, and I will personally take care of you. Buying art online should be enjoyable and worry-free, and I’m committed to making that the case for my customers.
Thank you for supporting my work and for your understanding of these policies. This helps me continue creating and offering prints while ensuring each customer has a positive experience.
Last updated: January 2026